Frequently Asked Questions
Following are frequently asked questions about our changes & refund policies.
I have a partially used ticket. How do I receive a refund?
A "partially used ticket" means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refunds will be based on the fare paid minus one one-way fare, and includes a cancellation fee of 20 percent of the remaining value. If both the going and return portions are partially used the ticket has no refund value. Advance purchase and other special fare tickets are non-refundable.
The bus was late. Am I entitled to a refund?
No. While A Goff Transportation makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. A Goff Transportation is not liable for any inconvenience or expense caused as a result of such a delay.
The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?
No. A Goff Transportation is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.
The bus was late and I missed a connecting flight. Am I entitled to a refund of the cost of my plane ticket?
No. A Goff Transportation is not liable for any other travel expense caused as a result of a delay.
Can I get a refund at the bus?
No. All refunds are handled through the office.
I lost my ticket. How do I receive a refund?
A Goff Transportation is not liable for lost, stolen, or destroyed tickets.
I just learned of a lower fare available, but I already bought the ticket at a higher price. How do I receive a refund?
Fares are subject to change at any time without notification. Any unrestricted ticket is refundable minus the cancellation fee.
I qualify for a discount, but I already bought the ticket at a higher price. How do I receive a refund?
You must ask for the discount at the time of sale. A Goff Transportation cannot provide refunds for discounts once the sale is complete.
I haven't used my ticket. Can I get a refund?
All unrestricted one-way and round trip tickets are good for rescheduled travel and/or refund at a 20 percent fee for a period of one year from the date of purchase. Tickets held after this time period will be considered null and void and will retain no value for travel and/or refund. Certain advance purchase and/or other reduced fare tickets may carry a time limit or refund period less than the amount noted above.
Can I exchange my ticket for a different travel date or time?
Yes, for a $5 fee per ticket plus any additional difference in cost the original ticket and the fare in effect at the time of the change. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $5 fee per ticket provided the following conditions are met:
- Applicable holiday blackout restrictions for advance purchase fares must not be violated.
- The time limit is from the original sale date. All transactions and travel must be completed within one year of the original purchase date.
- Any additional difference in cost the original ticket and the fare in effect at the time of the change.
Origin and destination changes must be cancelled at rebooked.
I'd like to change my destination. Can I do that without paying a fee?
No. Origin or destination cannot be changed. The purchased ticket must be processed as a refund and a new ticket purchased.