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Terms of Service


Operated by A Goff Transportation LLC and travel provided by A Goff Limousine and Bus Company LLC DOT 1016691

How to Purchase Tickets

Reservations are suggested when you travel with A Goff Transportation. Boarding generally begins 15-20 minutes before departure. Seating is on a first-come, first-serve basis. Advance purchase tickets guarantee a seat.

To buy tickets online. Purchase your ticket online with a major credit card. We accept Visa, Master Card, and American Express. Simply choose your origin, destination, and dates of travel. You will then need to fill out a form with your name, address, and credit card information.

We also have Agents who may sell our tickets including bus ticket brokers and school bookstores.

The boarding pass you receive is your ticket. Please present your ticket to the driver along with a valid form of ID.

Please note, when purchasing your ticket, you should have a printer available. If you do not, you still will receive an email confirmation with a link to print your boarding pass later. If you will not have access to a printer before departure, please have a smart phone or tablet you can use to show your ticket.

Travel is good only on the dates purchased.

You must have a valid ID to board the bus.

Tickets are valid for the name on the ticket.

If your ticket is for a discounted fare, you must have proof of your qualification for that ticket or the ticket cannot be used to board the bus.

To buy tickets over the phone. Call 434-295-0782 to purchase tickets using a credit card.

To buy tickets from an agent. A Goff Transportation cooperates with other bus depots and agents such as University Bookstores that are or soon will be equipped to sell tickets. You can purchase tickets for travel in advance or for the next bus available, up to the time of departure.

To buy tickets at departure. You can purchase tickets at the bus, provided seats are available. To be certain you have a seat, please call in advance to reserve and obtain approval if you wish to pay by check, cash or voucher.

* A Goff Transportation does not accept discounts, coupons, or vouchers from other carriers.

Enjoy Your Trip

All A Goff Transportation buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests and tinted windows. Feel free to bring reading material, radio headsets and a comfort items. (Complementary beverages and snacks are available on most A Goff Transportation buses.) Food and non-alcoholic beverages may be carried on board for personal consumption.

Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. (External power outlets are available on some A Goff Transportation buses.)

Our best efforts are made to provide all amenities to all passengers; however, lack of access to electrical outlets or wireless services is not cause for a rate adjustment.

On Board Restrictions

For everyone's safety and comfort, A Goff Transportation asks that customers please follow certain restrictions while on board.

Federal law does not permit smoking on A Goff Transportation buses.

We have a zero tolerance for smoking, alcohol, drugs, weapons and unruly behavior.

For your safety and the safety of those around you, passengers should remain seated while the bus is in motion.

Audio, video and camera equipment should be stored with other carry-on's when not in use.

A Goff Transportation reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or whose conduct is such likely to be such as to make him or her objectionable to other passengers or prospective passengers. Such persons may be removed from the bus or terminal by the driver or terminal personnel. In event of such removal, the liability of the carrier shall not exceed the amount of the fare paid by the passenger.

Fare Information

Fares are posted on our website and change periodically based on a variety of factors.

Discounts and promotions are occasionally available including Student, Military or age-based discounts. Discounts are only applicable for advance-purchase tickets.

Fares quoted are valid on the A Goff Transportation schedule and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.

Depending on the date and time you select, not all discount fares may be available on all schedules.

Fares subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year.

Fares quoted may be subject to additional charges, including energy fees. The final fare will be displayed once a schedule is booked.

Age based fares require proof of age.

Military based fares require a valid United States military ID, presented upon request at the terminal or stop.

UVA / PVCC student based fares require a valid current, valid school ID, presented upon request at the terminal or stop.

A Goff Transportation will not be responsible for lost or stolen tickets.

Tickets are non-transferable.

A Goff Transportation will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control.

All tickets purchased at departure will be full-price tickets.

Traveling With Children & Customers in Need of Assistance

Minors

Any passenger under the age of 18 must be accompanied by an adult.

Child Safety Seats

Customers are welcome to use child safety seats on A Goff Transportation buses. However, the seat space must be purchased at the appropriate fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer's instructions.

It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. A Goff Transportation does not provide lap and/or shoulder belts/harnesses.

Our goal is to make your travel on A Goff Transportation a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

Oxygen / Respirators

Portable oxygen and respirators may accompany you on A Goff Transportation. A maximum of four (4) canisters may travel with the customer - two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Baggage Information

Passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Please make sure your bags are properly tagged inside and out. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus if required.

A Goff Transportation baggage restrictions:

Two (2) pieces of baggage are checked free of charge for individuals paying full fare and one (1) piece of baggage for individuals paying less than full fare. One (1) carry-on bags are allowed per customer, and each must be able to fit underneath the seat or in the overhead compartment. Each bag after that is $10.00 a piece.

The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage.

Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height).

Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight; these items are not exempt from oversize charges.

If bags exceed maximum size and/or weight, customers must pay an excess baggage fee of $15.00.

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage.

Shipping containers are available for a nominal fee at many truck rental stores.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) or any unsecured articles including those in plastic or paper bags are prohibited. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer's possession.

Laptop computers are considered "electronic items" and are prohibited as checked baggage, however they may be brought aboard as one of two allowed carry-on items.

A Goff Transportation Liability on Lost Luggage

The maximum liability to A Goff Transportation is $50.00 for all baggage. Neither A Goff Transportation nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. A Goff Transportation will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

For items checked as overweight, oversized and or excess baggage the maximum liability to A Goff Transportation is $1.00. Neither A Goff Transportation nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. A Goff Transportation will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

Electronic items must be in carry-on luggage, we assume no responsibility for electronic items.

Refunds

To request for a refund or change, please email us at:

admin@nycshuttle.com

OR

Call us at 434-295-0782.

OR

Fax us at 434-979-4353

OR

Snail Mail us at

A Goff Transportation

18 New Life Drive

Ruckersville, VA 22968

Agent Login

Friday, April 18, 2014

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