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Terms of Service

Enjoy your trip while following the rules
Food and non-alcoholic beverages may be carried on board for personal consumption. Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. (External power outlets are available on some of our buses.)

Our best efforts are made to provide all amenities to all passengers; however, lack of access to electrical outlets or wireless services is not cause for a rate adjustment.

On-board restrictions
For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. We also adhere to the federal law prohibiting smoking; and we have zero tolerance for alcohol, drugs, weapons, and unruly behavior. We reserve the right to refuse to transport any person we deem under the influence of intoxicating liquor or drugs, or whose conduct might appear to make him or her objectionable to other passengers or prospective passengers. Such persons may be removed from the bus or terminal by the driver or terminal personnel. In event of such removal, the liability of the carrier shall not exceed the amount of the fare.

Fare information
Fares are posted on our website and change periodically based on several factors including demand as well as discounts and promotions. We also have agents who may sell our tickets including bus ticket brokers and school bookstores. The boarding pass you receive is your ticket which you will present to the driver. Travel is good only on the dates purchased, for the person whose name is shown on the ticket, and you must show a valid ID to board the bus. If your ticket is for a discounted fare, you must have proof of your qualification (e.g. student, military, senior, etc.) or the ticket cannot be used. We do not accept discounts, coupons, or vouchers from other carriers. Depending on the date and time you select, not all discount fares may be available on all schedules. Fares subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year. Fares quoted may be subject to additional charges, including energy fees. The final fare will be displayed once a schedule is booked. Tickets are non-transferable, and we are not be responsible for lost or stolen tickets. Moreover, we will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carrier's control.

Traveling with minors
Any passenger under the age of 18 must be accompanied by an adult.

Child safety seats
Customers are welcome to use child safety seats, but the seat space must be purchased at the appropriate fare. You should ensure that your child seat has been approved for use in a motor vehicle and is used in accordance with the manufacturer's instructions. It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer, and you are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness, but Starlight Express does not provide lap and/or shoulder belts/harnesses.

Customers needing assistance
Our goal is to make your travel a safe, pleasant and convenient experience. Our drivers, customer service personnel, and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops, and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.


Operated by A Goff Transportation LLC and travel provided by A Goff Limousine and Bus Company LLC DOT 1016691


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Saturday, October 25, 2014

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